DHL award for Dubai Customs DHL award for Dubai Customs

DHL honoured Dubai Customs in recognition of its efforts to support legitimate trade in the UAE.

The event, held at the Dubai Customs headquarters saw attendance from over 40 people, including Ahmed Mahboob Musabah, Executive Director of Clients management Division, and Adrian Whelan, Senior Vice President and Head of Global Customs and Security for DHL Express, who presented a total of 15 awards for outstanding achievement in 2012.

DHL first honoured Dubai Customs in 2011, but the scale of the event has increased significantly this year due to the outstanding results of the customs modernisation road mapping, in terms of data interface and risk profiling, which showed Dubai Customs has successfully met the World Customs Organisation’s Capacity Building Guidelines ahead of time, which were outlined in the revised Kyoto Convention.

Whelan, who has worked with DHL Express for over 12 years and is now based in DHL’s Global Head Office in Bonn, Germany, oversees all aspects of customs, security and regulatory affairs for DHL Express globally. He noted the importance of providing recognition for the achievements of Dubai Customs: “Dubai is one of the world’s largest cargo hubs and plays a strategically vital role for the whole of the Middle East. As such, an efficient customs department is critical to enabling us to achieve our goal of getting our customer’s good to market as quickly as possible.

Dubai Customs offers a truly world-class service, and is a fantastic example of how government agencies and businesses can work together to achieve success for all stakeholders involved. The ceremony is therefore a reflection of our appreciation for Dubai Customs for its fantastic work, and a celebration of its outstanding achievements over the past 12 months.”

Ahmed Mahboob Musabah assured that Dubai Customs was keen on facilitating the activities of express logistics companies and quickening the clearance formalities of cargo passing via Dubai, especially that the department recognises the critical role these companies play in meeting the changing needs of their customers in the quickest time possible.

The main award of the day was the Lifetime Achievement Award, presented to Sultan Joker, in recognition of his experience, wisdom and dedication to facilitating legitimate trade for the last 45 years. Dubai Customs’ longest serving official, Joker joined the department in 1968 as an 18 year old, and has seen some significant changes in Dubai’s import and export infrastructure, as Dubai International Airport has transformed from a one-warehouse operation, to an airport with the capacity to handle over 2.3 million tonnes of cargo.

On receiving his award, Joker commented: “I feel incredibly honoured to have received an award in recognition of my work, and as a department we are delighted that a company as prestigious as DHL has chosen to honour our success. The growth and innovation I have been lucky enough to be part of over the past 45 years are testament to the dedication of Dubai Customs, and I look forward to being part of this, and to partnering with DHL, for many more years to come.

(L-R) Adrian Whelan, Senior Vice President and Head of Global Customs, DHL and Dubai Customs award winner

A further 14 awards were presented for outstanding performance, including one for overall recognition for Dubai Customs and its work in 2012.

The ongoing collaboration between DHL and Dubai Customs has played an important role in modernising customs procedures in Dubaiand facilitating international trade.  Last year saw DHL play an integral role in supporting the migration to a new customs clearance programme, Mirsal 2 B2G, launched by Dubai Customs to create a modern, simplified and more transparent customs clearance process for its customers.


Rushika Bhatia Editor

Rushika Bhatia is one of the region’s leading commentators on business and current affairs issues. She is the Editor of SME Advisor magazine - the flagship title of CPI Business. She is passionate about infographics – with special emphasis on data, research and statistics. Rushika has a Bachelor’s Degree from Indiana University, USA and is also CIMA qualified.

More in Logistics, News, Trade
Virtualisation: Security illusion

As practice and statistics show, advantages of virtualisation always go hand-in-hand with risks.